Shipping Policy

Last updated: January 2026

Order Cut-Off Time

Orders placed before 12:00 PM ET on a business day are typically processed the same day. Orders placed after that time, or on weekends and holidays, are processed the next business day.

Handling Time

Once placed, orders are picked, packed, and handed to the carrier within 1–2 business days, Monday through Friday, excluding holidays.

Estimated Delivery by Shipping Method

Tax Policy

We do not charge sales tax. You pay 0% sales tax ($0.00) on every order.

Order Tracking

As soon as your order ships, we'll email you a tracking number so you can follow its progress with the carrier. You can also check status any time on our Track Order page using your order code and email.

Alaska & Hawaii

We ship to Alaska and Hawaii via standard carriers. These orders are not eligible for the free shipping threshold and may take 7–14 business days to arrive due to additional transit distance.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for packages delayed or lost due to an incorrect or incomplete address provided by the customer, though we're always happy to help track down a misdelivered package.

Damaged or Lost Packages

If your order arrives damaged or never arrives, contact us at help@getyourjuju.us within 7 days of the expected delivery date with your order code, and a photo if the item arrived damaged. We'll file a claim with the carrier and send a replacement or refund.