Frequently Asked Questions
Standard shipping takes 5–10 business days after a 1–2 business day handling period, so most orders arrive within about 6–12 business days of being placed.
Yes. Standard shipping is free on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.
Yes, we ship to Alaska and Hawaii via standard carriers. These orders are not eligible for the free shipping threshold and typically take 7–14 business days to arrive.
Yes. Overnight shipping is available for $24.99 via FedEx Priority, with delivery the next business day after a one-day handling period.
Once your order ships, we email you a tracking number. You can also check your order status any time on our Track Order page using your email and order code.
We accept PayPal, Visa, Mastercard, and American Express, all processed securely through PayPal's checkout.
Yes. All transactions are encrypted and processed by PayPal. We never see or store your full card number on our servers.
No. We do not charge sales tax. You pay 0% sales tax ($0.00) on every order.
We accept returns within 30 days of delivery on unworn, unwashed items with original tags attached. See our Return & Refund Policy for full details.
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days.
The fastest way is to return your original item for a refund and place a new order for the size or color you want, so we can confirm it's in stock right away.
Contact us within 7 days of delivery at help@getyourjuju.us with a photo and your order code. We'll send a replacement or a full refund, including shipping, at no cost to you.
We begin processing orders quickly, so please email help@getyourjuju.us within 2 hours of placing your order if you need to cancel or change it. After that, we may not be able to make changes before it ships.
Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.
Most of our knits and wovens are cut for a relaxed, true-to-size fit. If you prefer a closer fit, we recommend sizing down; if you like extra room for layering, size up. Fit notes are included on each product page.
Most knit tops and sweaters should be machine washed cold on a gentle cycle and laid flat or hung to dry to preserve their shape. Check the care label on each item, as fiber content varies by style.
Linen pieces can be machine washed cold and tumble dried on low, or hung to dry for fewer wrinkles. Linen naturally softens and relaxes with wear and washing, so a bit of texture is part of the fabric's character.
Spot clean canvas bags with a damp cloth and mild soap. Avoid fully submerging bags with leather trim or hardware, and let them air dry away from direct heat.
Wipe canvas and knit sneakers with a damp cloth and mild soap, and let them air dry away from direct sunlight or heat, which can cause materials to warp or fade.
Yes. For bulk orders of 10 or more units, email help@getyourjuju.us with what you're looking for and we'll follow up with availability and pricing.
We restock popular styles regularly. Email help@getyourjuju.us and we can let you know when an item is expected back in stock.