Return & Refund Policy

Last updated: January 2026

30-Day Return Window

Eligibility

To be eligible for a return, an item must be unworn, unwashed, and in its original condition with tags still attached. Footwear must be returned in the original shoe box, which should be placed inside a shipping box rather than used as the shipping label itself. We inspect all returns before issuing a refund.

Non-Returnable Items

Gift cards and items marked "Final Sale" at the time of purchase are not eligible for return or exchange. Any item showing signs of wear, odor, alteration, or damage not present at the time of delivery may be declined.

How to Initiate a Return

1. Email help@getyourjuju.us with your order code and the item(s) you'd like to return.
2. We'll reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and return address.
3. Pack the item securely in its original packaging and write the RMA number clearly on the outside of the box.
4. Ship the package back to us using a trackable method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, such as a wrong item shipped, or a defective product, in which case we cover the cost of return shipping and send a prepaid label.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method and typically appear within 5–10 business days. Original shipping charges are non-refundable except in cases of our error.

Exchanges

The fastest way to exchange an item for a different size or color is to return the original for a refund and place a new order for the item you want, so we can confirm the item you need is in stock right away.

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, contact us within 7 days of delivery at help@getyourjuju.us with a photo of the issue and your order code. We will send a replacement or issue a full refund, including shipping, at no cost to you.